Join the Team.

Who are we hiring?

As a Production System Technician at Sphere, you'll be hands-on with robotics, audio video and control systems. The Production Systems Technician will be responsible for upgrading, integrating, and maintaining technologies crucial for daily robot operations, Avatar scanners and a multitude of AV related systems used within Spheres venue. You'll bring an expert level of software, mechanical, and electrical engineering, along with knowledge of show control systems, IT and computer programming, to troubleshoot and consolidate the technology needed to maintain system successfully. Additionally, you'll support the integration and rollout of robot AI-based chat agents on various platforms. Enthusiasm for learning new skills, innovation, inventing solutions, pushing technological limits, collaborating with industry partners, and thinking outside the box are essential attributes.

What will you do?

• Ensure reliable operation of the Avatar scanners hardware and supporting software deployed in Sphere.
• Ensure reliable operation of the robot hardware and supporting software deployed in Sphere.
• Provide first tier support for both hardware and software related issues and coordinate with appropriate vendors to find solutions.
• Main point of contact for Robot SLA maintenance and repairs.
• Main point of contact for Sphere Studios Robotics team maintenance and repairs.
• Deliver and maintain reliable technical solutions to realize the strategic and creative goals of stakeholders from Venue Operations and Sphere Studios.
• Hands on implementation of testing, deployment, and maintenance of mechanical, electrical and software systems related to robot operation and theatrical show system triggering.
• Track bugs and create technical documents on operation and maintenance.
• Work closely with the Sphere operations team and robotics program vendors to ensure reliable operation of all equipment during testing and when deployed in the venue.
• Coordinate robot and Avatar network connections, moves throughout the building, power and AV integration.
• Support internal creative requests from the Sphere marketing team.
• Additionally provide AV support to production teams as required.

What do you need to succeed?

• Degree in engineering or theater arts; advanced degree is a plus.
• 5+ years’ experience in AV related systems.
• Hands-on experience with robotics and AV systems.
• Hands-on experience designing and maintaining electrical, mechanical and software systems.
• Knowledge of show control, IT & network infrastructure, audio & display technologies, lighting, LED pixel control.
• Effectively collaborate with internal stakeholders and external companies.
• Strong grasp of relevant underlying physics and engineering principals.
• Experience tracking bugs and making technical documents and manuals.
• Experience defining scopes and deliverables for vendors and tracking vendors and internal team progress.
• Strong desire to work with and identify novel ways to deploy emerging technologies.
• Working knowledge of Microsoft 365 (Word, Excel, Outlook, PowerPoint)
• Excellent problem-solving skills with the ability to bring a creative approach for new ideas.
• Self-motivated in combination with the ability to collaborate with a team.
• Strong verbal and written communication skills
• Ability to remain flexible and calm in high-pressure situations.

Special Requirements

• Expected to be on site prior to all show times and during live shows.
• Some travel to Burbank or San Francisco for training.
• Working nights, weekends and some holidays may be required.
• Required to have completed the OSHA 30-Hour training course.

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