Ticketing Specialist
Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com.
Who are we hiring?
The Ticketing Specialist will be responsible for the ticketing operations related to the Sales & Marketing department as requested, including implementing dynamic price changes maintaining pricing parity with channel partners, filling complimentary orders, and evaluating refund requests.
What will you do?
- Implement dynamic pricing changes in Pricemaster submitted by the Revenue Management team.
- System preparations, including building promo codes, affiliate links, and group ticketing buyouts in relevant ticketing systems.
- Support with the creation of tutorials and materials for partners, groups, and consumers to access tickets and accounts.
- Serve as an extension of the box office to support sales and marketing team with Archtics training, event management and troubleshooting.
- Maintain timely communication with stakeholders, business units, team members, peers, and others to convey any ticketing operations issues.
- Keep team up to date on the latest ticketing operation trends and functionality.
- Assist in keeping show calendar up to date.
- Fulfill Sales & Marketing requests which will include Comps program, Concierge tickets, and tour and
- travel partners.
- Transact all approved Sales & Marketing refunds and cancellations as needed.
- Assist in QA of new show builds and other deliverables of the Ticketing Manager.
- Other duties as assigned.
What do you need to succeed?
- 2-3 years of ticketing experience in Ticketmaster Host, ARCHTICS, Account Manager and TM1 Entry.
- Ability to demonstrate success in accurately managing multiple tasks while under tight deadlines.
- Excellent verbal & written communication, organizational and time management skills.
- Skill in examining and re-engineering operations and procedures.
- Good interpersonal skills; well-versed in conflict-resolution scenarios.
- Able to troubleshoot issues and find optimal solutions.
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At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.